Terms of service

Overview

This website and online store are operated by The Australian Lobby Group.

Throughout the site, the terms “we”, “us” and “our” refer to The Australian Lobby Group. The Australian Lobby Group provides this website, including all information, products, services, features and tools available through the website, subject to your acceptance of these Terms & Conditions.

By visiting our website, purchasing something from us and/or otherwise using our online store, you agree to be bound by these Terms & Conditions and any additional policies referenced on our website, including our Returns, Exchanges & Refunds Policy, Shipping & Delivery Policy and Privacy Policy.

Please read these Terms & Conditions carefully before using our website or placing an order.

If you do not agree to these Terms & Conditions, you should not use the website or purchase products through our online store.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

Section 1 – Online Store Terms

By using this website and placing an order, you represent that you are legally capable of entering into a binding agreement or have the consent of a parent or legal guardian where required.

You must not use our website, products or services for any illegal or unauthorised purpose.

You must not use the website in any way that violates applicable Australian laws or regulations or the laws applicable in your jurisdiction.

You must not knowingly introduce viruses, malware, malicious code or any other material designed to interfere with the operation or security of the website.

A breach of these Terms & Conditions may result in your access to the website or our services being suspended or terminated.

Section 2 – General Conditions

We reserve the right to refuse service, cancel orders or restrict access to our website where reasonably necessary, including where we suspect fraud, misuse, unlawful activity or a breach of these Terms & Conditions.

You must not reproduce, duplicate, copy, sell, resell or exploit any portion of the website, products, services or content without our prior written permission, except where permitted by law.

Headings used in these Terms & Conditions are included for convenience only and do not affect their interpretation.

Section 3 – Website Information

We make reasonable efforts to ensure that information provided on our website is accurate and current.

However, information may occasionally contain errors, omissions or outdated material.

Information provided on the website is for general information purposes and should not necessarily be relied upon as the sole basis for making decisions where more complete, accurate or current information is reasonably required.

We reserve the right to modify or update website content at any time.

Historical information may also appear on the website and is provided for reference only.

Section 4 – Prices & Changes to Our Store

All prices displayed on our online store are in Australian dollars (AUD) unless otherwise stated.

Prices for our products may change without notice.

We reserve the right to:

Change product prices;
Introduce or withdraw products;
Modify product specifications;
Change promotions or discounts;
Modify, suspend or discontinue parts of our online store; and
Update website content.

Changes will not affect rights that have already arisen under an accepted order, except where permitted or required by law.

Section 5 – Products

Some products may be available exclusively through our online store and may be available only in limited quantities.

We make reasonable efforts to accurately display product photographs, colours, designs, dimensions and descriptions.

However, the appearance of colours and other product characteristics may vary depending on your device, screen settings, lighting and manufacturing processes.

Minor variations between product images and the physical product are not necessarily considered defects.

Product availability is not guaranteed.

We reserve the right to limit quantities, discontinue products or restrict sales where reasonably necessary.

All returns and exchanges are subject to our Returns, Exchanges & Refunds Policy, in addition to your rights under Australian Consumer Law.

Section 6 – Clothing Sizes & Product Variations

Sizing and fit may vary slightly between products, styles, colours and manufacturing batches.

Differences in fabrics, dyes, printing, embroidery and manufacturing processes may result in minor variations in:

Colour;
Texture;
Fit;
Feel;
Print positioning;
Embroidery positioning; and
Product dimensions.

We recommend reviewing any available sizing information before placing your order.

Minor manufacturing variations that do not materially affect the quality or use of a product are not necessarily considered faults.

Your rights in relation to faulty products remain protected under Australian Consumer Law.

Section 7 – Orders

Placing an order through our website constitutes an offer to purchase the selected products.

An order is not necessarily accepted merely because payment has been submitted or an automated order confirmation has been generated.

We reserve the right to accept, reject or cancel an order where reasonably necessary, including where:

A product is unavailable;
An incorrect price has been displayed;
Product information contains a material error;
Payment cannot be processed;
We reasonably suspect fraudulent activity;
An order appears to have been placed for unauthorised commercial resale;
A promotion or discount has been improperly used; or
We cannot reasonably fulfil the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products, subject to applicable law.

Section 8 – Billing & Account Information

You agree to provide current, complete and accurate information when making a purchase.

This includes your:

Name;
Email address;
Billing information;
Delivery address; and
Payment information.

You are responsible for ensuring that the information supplied is accurate.

We may contact you using the details supplied with your order if we need additional information to process or deliver your purchase.

We reserve the right to limit quantities purchased per person, household, account, payment method or order where reasonably necessary.

Section 9 – Payment

Payment must be made using one of the payment methods available at checkout.

Payment processing may be provided by third-party payment providers.

We do not directly control the operation of third-party payment systems and their services may be subject to additional terms and privacy policies.

Orders may not be dispatched until payment has been successfully authorised or received.

Section 10 – Shipping & Delivery

Orders are shipped in accordance with our Shipping & Delivery Policy.

Delivery dates and timeframes displayed on our website or provided by delivery carriers are estimates unless expressly stated otherwise.

We are not responsible for delays outside our reasonable control, subject to any rights you may have under Australian Consumer Law.

Customers are responsible for providing accurate delivery information when placing an order.

Please refer to our Shipping & Delivery Policy for information regarding dispatch, tracking, delivery, international orders and other shipping matters.

Section 11 – Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Returns, Exchanges & Refunds Policy.

Our change-of-mind policy operates in addition to your rights under Australian Consumer Law.

Nothing in our returns policy or these Terms & Conditions excludes any consumer guarantee or remedy that cannot legally be excluded.

Section 12 – Promotions & Discount Codes

From time to time, The Australian Lobby Group Shop may offer discounts, promotional pricing, promotional codes, free shipping or other special offers.

Unless otherwise stated:

Promotions are available only during the advertised promotional period;
Promotions are subject to stock availability;
Discount codes cannot be redeemed for cash;
Only one promotional or discount code may be used per order;
Discount codes cannot be combined unless expressly permitted;
Promotions cannot be retrospectively applied to orders placed before or after the promotional period;
Promotions may be limited to one redemption per customer; and
Additional terms may apply to individual promotions.

We reserve the right to withdraw, modify or cancel promotions before an order is placed.

We may reject or cancel an order where we reasonably believe a promotional code or offer has been obtained or used fraudulently, unlawfully or contrary to the stated conditions of the promotion.

Section 13 – Third-Party Tools & Services

Our website may use or provide access to services operated by third parties, including payment providers, shipping providers, analytics services, social media platforms and other technology providers.

We do not control all aspects of these third-party services.

Your use of third-party services may be subject to the provider’s own terms, conditions and privacy policies.

To the extent permitted by law, we are not responsible for the independent acts, omissions or availability of third-party service providers.

Section 14 – Third-Party Links

Our website may contain links to websites operated by third parties.

These websites are not necessarily controlled, operated or endorsed by The Australian Lobby Group.

We are not responsible for the content, accuracy, availability, security or privacy practices of third-party websites.

You should review the terms and privacy policies of third-party websites before purchasing products, providing personal information or using their services.

Section 15 – User Comments, Reviews & Submissions

If you submit reviews, comments, photographs, suggestions, ideas or other content to us, you confirm that you have the right to provide that material.

You must not submit content that:

Infringes another person’s intellectual property rights;
Violates privacy or other legal rights;
Is unlawful, defamatory or misleading;
Contains malicious software or code;
Impersonates another person; or
Is otherwise prohibited by law.

We may remove content from our website or associated platforms where we reasonably consider it unlawful, inappropriate or in breach of these Terms & Conditions.

Where you voluntarily submit content for publication or promotional use, you grant us permission to reproduce, display and use that content for the purpose for which it was submitted, subject to applicable law.

Section 16 – Intellectual Property

Unless otherwise stated, the content available through this website is owned by or licensed to The Australian Lobby Group.

This includes, where applicable:

Logos;
Branding;
Product designs;
Graphics;
Photographs;
Videos;
Written content;
Website design;
Campaign artwork; and
Other creative material.

You may view and use website content for personal, non-commercial purposes.

You must not reproduce, modify, distribute, sell, commercially exploit or republish our intellectual property without prior written permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

Section 17 – Personal Information & Privacy

The collection, storage and handling of personal information submitted through our website is governed by our Privacy Policy and applicable Australian privacy laws.

By placing an order, you acknowledge that we may collect and use information reasonably necessary to process payment, fulfil your order, communicate with you and provide customer service.

Where you separately consent to receive marketing communications, we may also communicate with you in accordance with that consent and applicable law.

Section 18 – Errors, Inaccuracies & Omissions

Occasionally, information on our website may contain errors, inaccuracies or omissions relating to matters such as:

Product descriptions;
Product images;
Pricing;
Promotions;
Availability;
Shipping costs; or
Delivery estimates.

We reserve the right to correct errors and update information.

If a material error affects an order you have placed, we may contact you to provide an opportunity to proceed on the corrected basis or cancel the affected part of the order and receive an appropriate refund.

Nothing in this section limits your rights under Australian Consumer Law.

Section 19 – Prohibited Uses

You must not use our website:

For an unlawful purpose;
To encourage or participate in unlawful conduct;
To infringe our intellectual property rights or those of another party;
To submit fraudulent or deliberately misleading information;
To upload viruses, malware or malicious code;
To unlawfully collect or track personal information;
To spam, phish or conduct other deceptive online activity;
To scrape or systematically extract website content without permission;
To interfere with the website’s security or operation;
To attempt to gain unauthorised access to our systems or accounts; or
In any other manner that violates applicable law.

We may restrict or terminate access to our website where we reasonably believe these conditions have been breached.

Section 20 – Website Availability

We aim to keep our website and online store available and operating correctly but cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, upgrades, technical issues or circumstances outside our control.

To the maximum extent permitted by law, we do not guarantee that the website will always be uninterrupted, secure or free from errors.

Section 21 – Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy provided by the Australian Consumer Law or any other law that cannot lawfully be excluded.

Where a term of these Terms & Conditions would otherwise exclude a right that cannot legally be excluded, that term will apply only to the maximum extent permitted by law.

Section 22 – Limitation of Liability

To the maximum extent permitted by law, The Australian Lobby Group will not be liable for indirect, incidental, special or consequential loss arising from your use of the website or online store where such liability can lawfully be excluded.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms & Conditions limits your rights under Australian Consumer Law.

Section 23 – Indemnity

To the extent permitted by law, you agree to indemnify The Australian Lobby Group against loss, damage, liability or reasonable costs arising directly from:

Your unlawful use of the website;
Your material breach of these Terms & Conditions;
Your infringement of another person’s intellectual property rights; or
Content you submit where you did not have the legal right to provide that content.

This provision does not apply to the extent that the loss or liability was caused or contributed to by The Australian Lobby Group or where such an indemnity would otherwise be prohibited by law.

Section 24 – Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue to apply.

Section 25 – Termination

These Terms & Conditions remain effective while you use our website or services.

You may stop using our website at any time.

We may suspend or terminate access to our website where we reasonably believe you have materially breached these Terms & Conditions or have used the website unlawfully.

Any rights, obligations or liabilities that arose before termination will continue to apply where appropriate.

Section 26 – Entire Agreement

These Terms & Conditions, together with the policies and other terms referenced on our website, constitute the agreement governing your use of The Australian Lobby Group Shop.

Our failure to exercise or enforce a right under these Terms & Conditions does not constitute a waiver of that right.

Section 27 – Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Queensland, Australia.

You and The Australian Lobby Group submit to the jurisdiction of the courts and tribunals of Queensland and any courts entitled to hear appeals from them, subject to any rights you may have under applicable consumer legislation.

Section 28 – Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time.

The current version will be published on this website.

Changes will take effect from the date they are published unless otherwise stated.

Your continued use of the website after updated Terms & Conditions are published constitutes acceptance of the updated terms in relation to your subsequent use of the website, subject to applicable law.

Section 29 – Contact Information

Questions about these Terms & Conditions or purchases from The Australian Lobby Group Shop can be sent to:

The Australian Lobby Group
Email: shop@auslobby.com.au

For questions relating to an existing order, please include your order number so we can assist you as quickly as possible.