Shipping policy
Shipping & Delivery
The Australian Lobby Group (ALG) Shop delivers orders throughout Australia.
We aim to process and dispatch orders as quickly as possible. Once your order has been dispatched, tracking information will be sent to the email address provided when placing your order.
Shipping options, costs and any applicable free-shipping offers will be displayed at checkout.
Order Processing & Dispatch
Orders are processed and dispatched on business days only, excluding weekends and public holidays.
Please allow approximately 1–3 business days for your order to be processed and dispatched.
Orders placed on weekends or public holidays will begin processing on the next business day.
Please note that processing and delivery times are estimates only and may vary during busy periods or due to circumstances outside our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow some time after receiving your shipping confirmation for tracking information to become active.
If you have not received your shipping confirmation or tracking information within a reasonable period, please contact us at shop@auslobby.com.au and include your order number.
Australian Shipping
We ship Australia-wide using Australia Post or another suitable courier or delivery provider.
Available shipping options and prices will be displayed at checkout and may include:
- Standard Shipping
- Express Shipping
- Free Shipping promotions where applicable
Delivery times vary depending on your location and the shipping service selected.
Express shipping refers to the delivery service used after dispatch and does not necessarily mean your order will be dispatched on the same day it is placed.
Regional and remote areas may experience longer delivery times.
Sale & Promotional Periods
During major sales, product launches, promotional campaigns, holidays or other periods of high order volume, processing and dispatch times may be longer than usual.
Please allow additional time for your order to be processed during these periods.
Any significant anticipated delays may be communicated through our website or by email where appropriate.
Delivery Addresses
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.
Please carefully check your delivery details before submitting your order.
If you notice an error after placing your order, contact shop@auslobby.com.au as soon as possible.
We will make reasonable efforts to update the address if your order has not yet been dispatched. However, once an order has been dispatched, we may be unable to redirect or amend the delivery address.
Additional shipping charges may apply if an order is returned to us because an incorrect or incomplete address was supplied.
Unsuccessful Deliveries
If the delivery provider is unable to safely deliver your parcel, they may:
- Attempt delivery again;
- Leave instructions for collection;
- Redirect the parcel to a local post office, collection point or depot; or
- Return the parcel to us.
Customers are responsible for monitoring tracking information and collecting parcels within any timeframe specified by the delivery provider.
If an order is returned to us because it was not collected, an incorrect address was provided or delivery could not be completed for reasons outside our control, additional postage charges may apply before the order can be resent.
Lost or Delayed Parcels
Occasionally, parcels may be delayed while in transit.
If your tracking information has not updated for an extended period or your parcel has not arrived within the expected delivery timeframe, please contact the relevant delivery provider in the first instance or email us at shop@auslobby.com.au.
We will make reasonable efforts to assist with locating your parcel and, where appropriate, lodge an enquiry with the delivery provider.
Delivery timeframes provided by Australia Post, couriers or other delivery providers are estimates and may be affected by weather, transport disruptions, peak periods and other circumstances outside our control.
Damaged Parcels
We take reasonable care when packing orders to ensure products arrive safely.
If your parcel or products arrive damaged, please contact shop@auslobby.com.au as soon as possible after delivery.
Please include:
- Your order number;
- A description of the damage;
- Photographs of the damaged product; and
- Photographs of the packaging and shipping label where possible.
Please retain the damaged item and packaging while we assess the issue, as the delivery provider may require photographs or other evidence.
Where appropriate, we will work with you and the delivery provider to resolve the matter.
Nothing in this section limits any rights you may have under Australian Consumer Law.
Incorrect or Missing Items
If you receive an incorrect item or believe an item is missing from your order, please contact us at shop@auslobby.com.au.
Please include your order number and details of the issue so we can investigate and arrange an appropriate resolution.
Shipping Costs
Shipping costs are calculated based on the shipping method, destination and other relevant factors and will be displayed at checkout before payment.
From time to time, The Australian Lobby Group Shop may offer free or discounted shipping promotions.
Any free-shipping thresholds, promotional shipping rates or other shipping offers may be changed or withdrawn at our discretion.
Delivery Timeframes
Any delivery timeframe displayed on our website, at checkout or provided by a delivery carrier is an estimate only.
Delivery times begin from the date your order is dispatched, not necessarily from the date the order is placed.
While we aim to have orders delivered within the estimated timeframe, delays may occur due to circumstances outside our reasonable control.
Australian Consumer Law
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Contact Us
For questions regarding shipping, tracking or delivery, please contact:
The Australian Lobby Group Shop
Email: shop@auslobby.com.au
Please include your order number when contacting us so we can assist you as quickly as possible.